Delivery Timeframes
Your order’s total delivery time includes two distinct phases: order processing and transit time. We aim to prepare your items within 3 to 7 business days after your purchase is confirmed. Once shipped, international deliveries typically arrive within 14 to 30 days, depending on your location, customs procedures, and carrier performance. Please note that weekends, public holidays, and unforeseen logistical factors may influence these estimates.
Processing Your Order
We carefully inspect, pack, and label every order before dispatch. This preparation happens during standard business days — Monday through Friday — excluding national holidays. While most orders are processed within 3 business days, peak periods or complex configurations may extend this to up to 7 business days. You’ll receive a confirmation once your package has left our facility.
Shipping Destinations
We currently ship to select countries and regions only. Due to regulatory, logistical, and compliance considerations, not all locations are supported. During checkout, you’ll see whether your shipping address is eligible for delivery. If your country or territory isn’t listed, we’re unable to fulfill orders there at this time — though we regularly review and expand our coverage based on demand and operational readiness.
Shipping Costs
Shipping fees are calculated dynamically at checkout based on your destination, order weight, package dimensions, and selected service tier. These costs reflect real-time carrier rates and regional handling requirements. You’ll see the final amount before completing your purchase — no hidden charges or post-order adjustments. Free shipping thresholds, if applicable, are clearly displayed in promotions and product pages.
Tracking Your Package
Yes — every eligible order comes with end-to-end tracking. As soon as your package is handed over to the carrier, a unique tracking number will appear in your order summary on our website. You can monitor progress in real time using the carrier’s official platform or directly through your account dashboard. Updates are automatically synced, so you’ll always know where your order stands.
Customs, Duties & Taxes
For international orders, import duties, customs fees, and local VAT may apply upon arrival in your country. Since we collect VAT at checkout where required by law, some regions will see it included in your final amount. However, in other jurisdictions, these charges are assessed separately by local authorities and are the responsibility of the recipient. We recommend checking with your local customs office for estimated amounts prior to ordering.
Delayed or Missing Packages
While we partner with reliable carriers, occasional delays can occur due to weather, customs clearance, carrier volume, or unexpected events beyond our control. If your package hasn’t arrived within the expected timeframe, please allow an additional 5 business days for potential carrier updates. Should it remain unlocated, contact us via the online support channel — we’ll investigate promptly and assist with resolution options, including reshipment or refund where appropriate.
Contact Information
Have questions about your shipment? Our team is ready to help through our online support system. Visit https://www.moduleazure.com and use the contact form or live chat feature to reach us directly. For faster assistance, please include your order number when submitting inquiries.
International Shipping Considerations
International deliveries involve additional steps — including export documentation, cross-border transit, and import verification — which can vary significantly by destination. Some countries require formal declarations, while others may impose restrictions on certain product categories. We handle all export-related paperwork, but final delivery depends on local infrastructure, regulatory adherence, and carrier service levels in your area.
Package Handling & Delivery Notes
We pack all shipments securely using recyclable, protective materials designed for safe long-distance transit. Most packages are delivered to your door or building lobby; signature requirements depend on carrier policy and local regulations. If no one is available to accept delivery, carriers may leave the package in a secure location or attempt redelivery — details will be visible in your tracking update. We do not ship to P.O. boxes unless explicitly supported by the carrier for your region.